Mastermind payments are nonrefundable
AI Mastermind payments are nonrefundable except where law requires otherwise. Membership begins with immediate access to the member site, previous session materials, community features, and the current month's program.
Canceling stops future renewals. It does not create a refund or prorated credit for the billing period already purchased.
If you miss a live session
A missed live session does not create a refund or credit. If you do not attend, you can submit a question through the member site before the session and use the replay and lesson debrief afterward. The live session follows the recorded format described in the Privacy, Recording, AI Use & Community Notice.
Billing mistakes and duplicate charges
If you believe Stripe charged you twice, renewed after a completed cancellation, used the wrong amount, or made another billing error, email tpmeli.mastermind@gmail.com from the address connected to your account. Include the date and the last four characters of the Stripe receipt or invoice identifier. Do not send a full card number.
Thomas will review billing errors against the Stripe record. This policy does not limit a refund or remedy the law requires.
If a refund is approved
An approved refund is sent through Stripe to the original payment method. Your bank or card provider controls when the credit appears.
A question about your membership?
Email Thomas from the address connected to your account. You will reach a person who can look at the actual membership, session, or billing record with you.
tpmeli.mastermind@gmail.com